Frequently Asked Questions

On the header of the website, you will see a button that says Telerehab. Clicking on the button will take you to the telehealth platform. You could also access the telehealth platform directly through this URL https://telehealth.therexportal.com/

The Therex Portal Home exercise Program and the Telehealth platform work independently. Please register to the telehealth at https://telehealth.therexportal.com/ to access our telehealth platform.

Please use the access code THEREXTELEHEALTH, in all upper case to get free access until the COVID outbreak is clear.

Therex Portal telehealth platform works on patients personal devices such as mobiles and tablets as well. It is not required to own a laptop or desktop. Here is a list of supported devices-

• Windows Laptop or Desktop
• iPad
• iPhone
• Android Devices.

For the best user experience and greater visibility, we recommend using a laptop or desktop. However, patients could also use a tablet such as Ipad to connect to the telehealth call. This will also free up the patient’s hands to perform exercises and participate in therapy.

Our application works well on the iPhone, by clicking on the link shared as a text message. Using a mobile device may increase the difficulty for the patient to mount it on a counter to free their hands.

You can delete the schedule, and create a new schedule.

As you enter your phone number during the registration process, you will receive text notifications to notify you when the patient signs a consent and is in the waiting room.

A ticket could be raised by clicking the support button. You could fill the required fields and submit it to raise a support ticket. Most support tickets will be answered within 24 hours.

We are available by Chat 9 am -5.0 PM EST and also please email us at support@therexportal.net.

You could upload your own exercise with the upload new exercise feature found on our Home Exercise program dashboard.

The uploaded exercises can be found in your personal My Therex folder found in the dashboard.

Therex Portal does not have an EMR system integrated into the platform yet. However, our team is actively looking into adding a SOAP note that could easily be uploaded to your current EMR system.

Scheduling a visit is initiated by the clinician. Patients currently do not have the ability to schedule a visit.

We intend to grant free access until COVID is clear, which is the end of May.

This happens when your patient does not grant access to the webcam or microphone or if you are opening the application in an unsupported browser. Our telehealth technology works well on devices with native browsers Here are the recommended browsers and devices to open the telehealth call link.

Native Browsers:

When using windows desktop or laptop please open the link in the chrome browser.

When using an iPhone or an iPad please open the link in safari browser.

Non- Native browsers:

Do not access the link in a chrome browser on an iPhone or iPad, likewise

Do not access the link on a safari browser on a Windows desktop or laptop.

Unsupported Browsers:

Internet Explorer does not support telehealth calls.